Terms and Conditions

• Customised Jewellery (including personalised/ engraved products) is not eligible for a 10 Day Money-Back or a 10 Day Exchange. Lifetime Exchange and Buyback are applicable.

• Once your returned item is received, our Quality Assurance Department will review it.

• Any item that shows sign of wear or has been altered, resized (by a jeweller other than the company) or damaged cannot be accepted for 10 Day Money-Back.

• The product should be accompanied by the original product certificate and the original/ copy of the invoice for all exchanges within the 10 Day Money-Back period.

• In case the customer cannot produce the original certificate, the company will send the solitaire/ jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.

• The Money-Back amount will be 100% of the actual amount paid.

• In case of a refund on 10 Day Money-Back, payment of the refund amount shall be done via online bank transfer to the customer's bank account within 10 days of receipt of the product. If the mode of the payment was through online debit/ credit card/ net banking, the refund will be processed by reversal of the transaction.

• In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.

• In case the exchanged value is lesser than the value of the old product, the difference will be refunded in case of a 10 Day exchange, but if it’s a Lifetime Exchange then the difference will be held as a credit for future purchase.

• The prevailing market value will be determined by the company.

• This feature is not available for international orders (orders that will be shipped abroad from India).

• The company reserves the right to change the terms and conditions for specific customers.

• 10 Day Money-Back is not applicable on a product purchased in exchange of old gold coins & old gold.

• Lifetime Exchange and Buyback values are calculated as per the return policy table.

• Any new product purchased against LTE value or Old Gold Exchange Credit will be eligible for LTE and Buyback but not eligible for 10 day money-back.

• In case the customer cannot produce the original invoice and certificates, the company reserves the right to cancel the return and exchange program

• You can exchange your design within 10 days for the full value only once. If you wish to exchange the design the second time, it will be considered as a Lifetime Exchange.

• 10 Day Money-Back is not applicable on orders that have been exchanged earlier under the 10 Day Exchange Policy.

• For Gemstones - Precious and Semi Precious the exchange and buyback policy will be applied only if the gemstones are in good shape and quality at the time of sale. If there are any defects (cracks, chipping, inclusions, etc)  detected at the time of quality checks. 

• The gemstones will undergo a thorough quality inspection before approval for exchange or buyback. Any defects, such as cracks, chipping, or inclusions, identified during this process will void the policy's applicability.