**Exchanges are accepted within 10 days* of delivery, and are subject to product condition. If the product is damaged or defective upon arrival, replacement will be as per our company policy.

Cancellations

Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

1. There is no cancellation of orders placed under the Same Day Delivery category.
2. No cancellations are entertained for those products that EVOL marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
3. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
4. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Scenarios and Cancellation Policies:

Scenario 1:

Customer cancels prior to service delivery

Cancellation Policy:

Prior to service delivery, customer may request for cancellation by calling our Call Centre or through the online customer portal. No cancellation charges will apply.

Refund Policy:

If payment has been collected prior to service delivery, 100% refund will be made to the respective payment instrument used by the customer.

If payment is yet to be collected, there is no refund.

Scenario 2 :

EVOL initiates cancellation / rescheduling prior to service delivery.
Note: EVOL will make all possible arrangements to deliver services at the scheduled time. In case we are unable to do so, we will request for a mutually agreeable time.

Cancellation Policy:

If the customer disagrees on the rescheduling then request for cancellation is confirmed.

Refund Policy:

If payment has been collected, 100% refund will be made to the respective payment instrument used by the customer.
If payment is yet to be collected, there is no refund.

Scenario 3 :

Customer cancels after service delivery has commenced.
Note: At the discretion of EVOL, a customer can be denied services in cases where the customer cancels the service without any valid reason.

Cancellation Policy:

At the customer’s request, EVOL will cancel the order and stop the service delivery.

Refund Policy:

If payment has been collected, 100% refund will be made to the respective payment instrument used by the customer.
If payment is yet to be collected, there is no refund.

Scenario 4 :

Customer is dissatisfied with the service

Cancellation Policy:

Not applicable

Refund Policy:

At the discretion of EVOL, customer will be offered an option of repeating the service.

Scenario 5 :

Incorrect billing

Cancellation Policy:

Not applicable

Refund Policy:

If the bill is raised for a higher amount, then the excess amount will be made to the respective payment instrument used by the customer. If the bill is raised for a lesser amount, the customer will be requested to make the required payment.