At Evol, you can customize almost everything! You can create a truly unique piece from the type of diamond and its setting to the metal used and its design.

I have an answer

You can start the customization process by contacting our customer service team or visiting our nearest store. Our design experts will guide you through the entire process.

Absolutely! If you've found a design you love elsewhere, we'll do our best to recreate it with your customizations.

The customization process's duration depends on the design's complexity. 

The cost of customization depends on the specific changes you request. We assure you that any additional costs will be communicated transparently before we proceed with your order.

As customized pieces are made to your specific requirements, they are non-returnable and non-exchangeable. We encourage you to ensure all details are correct before finalizing your order.

Like all Evol products, our customized pieces have a comprehensive warranty. Please check our warranty policy or contact our customer service team for more information.

Changes to your customization choices can usually be made in the early stages of the process. Please get in touch with our team as soon as possible if you need to make changes.

Absolutely! We provide a 3D rendering of your custom design for your approval before we start crafting it.

It's entirely up to you! If you're feeling creative, you can provide your design for us to bring to life. Alternatively, you can take inspiration from our existing collections or describe your ideas to our design team. We're here to help create a piece that perfectly captures your vision.

Absolutely! If you've seen a method in a film, on the red carpet, or anywhere else you'd love to have, we're here to help recreate that look with the personal tweaks you desire.

Yes, of course! Our expert designers can help you identify what customizations would best suit your style and preferences. We're here to make your diamond jewellery dreams come true.

We'd be happy to help you update a piece you purchased from us. Please contact our customer service team to discuss what changes you have in mind.

We understand the sentimental value attached to family heirlooms. Please get in touch with our team to discuss this in detail. We'll incorporate your heirloom into your new custom piece.

Yes, you can! We can incorporate a variety of gemstones into your design. When you start the customization process, please discuss your preferences with our design team.

Our Try-At-Home feature allows you to select pieces of jewelry from our collection to try on in the comfort of your home before you make a purchase.

Just select your favorite pieces online, submit a request, and we'll deliver them to your doorstep. Try them on, keep what you like, and return the rest.

Our Try-At-Home service is entirely free of charge. We only require a valid credit card on file for security purposes.

We want you to have an array of options to select up to eight pieces to try at home. If you would like to select a few more designs to try, please give us a call at [contact no.], and we will help you with that.

That's wonderful! If you decide to buy all the details, you can inform us, and we'll facilitate the payment process.

We understand accidents happen. However, per our terms of service, you may be liable for the cost of the damaged piece.

The health and safety of our customers is our top priority. All our jewelry is thoroughly cleaned and sanitized before and after each use.

Yes, you can enrol into the Investment Policy both online and at our EVOL showroom.

Anybody above 18 years of age is eligible to enrol in our Investment Policy.

Once you have paid the first instalment, you cannot change the instalment amount. The instalment value must remain fixed.

In the event of your death, the account is transferable only to the person whom you nominate in the enrollment form at the time of opening the account. Please note that minors cannot be nominated in our Investment Policy.

-We run different offers from time to time, so you need to stay aware of the latest offers at the time of enrolment.

-You can buy from any of our EVOL showrooms across India.
-You can combine your Investment Policy discount with any ongoing offers we have at the time of redemption, thus getting extra benefits.

-You can get your jewellery checked for purity for free at any of our showrooms, and you can also get it cleaned and serviced for nominal charges.

You can pay online using your debit/credit card, net banking, or you can pay at our stores. However, please note that payment through international debit/credit cards is not possible.

-You can pay using any Indian Debit/Credit card.

Yes, during enrolment, if you opt for getting SMS reminders, you will receive reminders and confirmation messages for all payments. Please note that this will happen only if you are not a DND/NDNC registered customer.

You will receive a confirmation email and SMS (if opted for) confirming your payment. You can also get your Investment Policy Passbook updated at our stores.

No, you can only pay one instalment in a month.

If you delay or miss paying instalments, the discount shall be reduced proportionately based on the number of days the payment is delayed by.

You can buy jewellery articles of your choice.

You can buy from any of our EVOL showrooms.

As of now, you cannot redeem your account online.

You are mandatorily required to carry your original Investment Policy Passbook for redeeming your account.

Yes, after enrolment, you can change the showroom for redemption. You need to visit the desired showroom and place a request for the same.

Yes, you can redeem the account before maturity. However, please note that the Investment Policy discount will not be applicable.